Delivery & Returns
Delivery Conditions
At Kasztelan, we do not use courier companies – all deliveries are handled personally by our own team. When placing an order, you can select a convenient date and time for either personal collection or delivery. The delivery service is available exclusively within the Bedford area and comes with an additional fee, which will be reflected in your order summary. Please choose your delivery slot carefully – we are not responsible for orders that are not collected at the scheduled time.
Order Fulfillment
Orders are fulfilled according to the date and time chosen by the customer during the order placement, subject to product availability. Customers can opt for either personal collection at our store or delivery to a designated address within Bedford.
Returns
Returns are accepted in accordance with our terms and conditions. Please note that food products nearing or past their expiration date are not eligible for return. For other items, you may request a return within 14 days from the collection date, provided the product is unused, in its original packaging, and includes all accompanying accessories. Return shipping costs are the responsibility of the customer, unless the return is due to a product defect.
Reservations
We reserve the right to cancel an order, change the scheduled date and time, or exchange a product for another – or to refund a product in the order – should circumstances arise that prevent us from fulfilling the order as agreed.